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Self-Directedness: Key to Financial Institutions’ Long-Term Survival

By: Vince Bezemer, SVP for Americas at Backbase Uber, Amazon, Netflix. From the way we shop to the way we watch our favorite sitcoms, technology has transformed every aspect of our lives and disrupted...

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Why business banking should ride the wave of digitization

Despite accounting for around $850 billion of annual revenue for banks, the business banking sector is typically an underserved market for supporting the management of customers’ financial needs. The...

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A New Era Of Engagement Banking

I recently had the pleasure of participating in a joint interview with ausbiz alongside a couple of luminaries from the mutual banking space: Steve James, CEO of Teachers Mutual Bank, as well as Greg...

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Disrupting the private banking landscape

Evolving demands in private banking Private banking clients require specialized guidance to assist them in achieving their financial goals. They also need help to access a variety of services, such as...

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Engagement banking: why the “people-first” approach is key to greater...

The relationship between banks and their customers has transformed significantly. As digital services play an increasingly prominent role in our daily lives – from the media content we consume to the...

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الخدمات المصرفية التفاعلية: التركيز على تجارب العملاء وتأثير ذلك على الاحتفاظ...

أحمد غندور، المدير العام لشركة باك بيس – المملكة العربية السعودية شهدت العلاقة بين المصارف وعملائها قدراً كبيراً من التحول، إذ تعزز الطابع الرقمي الذي يُميّز هذه العلاقة بالتوازي مع تنامي الدور الذي...

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Progress over perfection: 5 tips from Standard Bank’s digital transformation

Heidi Custers, Digital Transformation Director MEA at Backbase Anyone who tells you digital transformation is easy is either lying or trying to sell you something. The process of completely updating a...

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Banks must adapt to new digital realities to thrive in the post-pandemic world

The digital future has arrived, and banks must have the infrastructure in place to cater to millennial expectations for online services. This is just one of the key findings in the latest Backbase...

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تَكَيُّف المصارف مع الحقائق الرقمية الجديدة خطوة أساسية للازدهار في عالم ما...

وصلنا إلى المستقبل الرقمي، وأصبح امتلاك البنوك للبنية التحتية اللازمة شيء أساسي لتلبية توقعات الألفية من خدمات الإنترنت. وتعتبر تلك واحدة فقط من النتائج الرئيسية الواردة في تقرير “باك بيس” الجديد...

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African SMEs Can Not Afford to Miss the Digitalization Trend

Cornel Dixon, Senior Account Executive at Backbase The 21st century saw a remarkable push towards digitalization in virtually every aspect of daily life, not least of which banking. Across the world...

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